I absolutely agree with this. I have never seen so many rude and useless
responses to pleas for help on any other list that I subscribe to. Yes,
there are times when the answer is documented somewhere but the
documentation available is poorly organized making it very difficult for
someone who is new to their operating system and/or qmail to find the
answer.
For me, I was able to get qmail working with the INSTALL files for at least
my simple test system. I have not tried to install using LWQ but I couldn't
help but notice some differences in the way things are installed using LWQ
versus the INSTALL files. Now which is right?
One of the reasons I am trying qmail is that I heard it was far more
efficient than using sendmail especially when handling large volumes of
mail. This fact, at least, seems to be true for the tests I have run. My
next goal was to migrate all of our domains from sendmail to qmail but
considering the documentation and some of the support that has been
forthcoming from this list, I have my doubts about reccommending that
course of action.
Don't get me wrong, I have seen and received useful help from this list.
Hopefully, we can all learn to be tolerent of people who ask questions that
have "obvious" answers. I think we have all been there before.
Warren Small
Jamin Collins wrote:
>
> I may be out of line here. However, this is not the first time I've seen
> snappy rude responses from people in response to others asking for help. I
> am simply quoting this message as it is the most recent.
>
> Sure, some of the postings for help may not contain all the information that
> a more experienced person would have. But to respond to them with a
> statement to the effect of "send all necessary information" is crazy. There
> is a certain level of experience necessary to know what may or may not be
> needed to diagnose a problem. As many of the people posting without this
> level of information are new to either Linux or qmail (or both) there needs
> to be some understanding on everyone's behalf. And telling someone to RTFM
> is normally of little to no help. I've been told several times to RTFM
> without any indication as to which manual. This is of little to no help to
> anyone.
>
> As for qmail, I will be the first to tell you that LWQ and the installation
> instructions with qmail itself are for the most part highly inadequate. I
> tried setting qmail up just from the instructions included with the source
> twice, with no luck. Additionally, I tried LWQ twice, with no luck. It
> wasn't until I purchased "Running qmail." that I actually got the thing to
> work. I'm sure that if I went back to either set of instructions (source or
> LWQ) that both would be adequate for the installation now that I've done it
> before. However herein lies the problem. The documentation that currently
> exists is really only helpful to someone that has already installed the
> software once before. But, I've digressed.
>
> IMHO, everyone that is offering help via a list such as this should be
> courteous to those asking for help. If you can't be courteous, I ask that
> you please refrain from posting. Snapping at a user asking for help will
> accomplish nothing more than making the user angry and hesitant from posting
> in the future. IIRC, these are not the goals of this list or any other
> support list.
>
> I realize, as do most of the user's posting, that support here is provided
> by individuals donating their time of their own free will. All I ask is
> that common courtesy be extended to those asking for help.
>
> Jamin W. Collins
>
> -----Original Message-----
> From: Henning Brauer [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, November 29, 2000 3:11 AM
> To: suresh; Qmail-Ldap@Argus. Pipeline. Ch
> Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED]
> Subject: Re: Newbie question
>
> Am Mittwoch, 29. November 2000 15:11 schrieb suresh:
>
> Suresh, for first writing such nonsens to the list and asking me for help
> off
> list does not fit together. before asking other busy people for help (it is
> no paid support staff here, we all have our work to do!), you should
>
> -have read the docs at least twice
> -checked if you fulfilled the requirements for qmail-ldap, both on you
> installation and youself (yes, the wonderfull sentence "you should have
> fairly good knowledge of qmail and ldap..." and so on in bold letters aside
> to the dowload link on the wepages
> -if you ask a question, provide all necessary information, in general as
> much
> as possible. At least OS, versions (including patch version), _complete_
> logs, configuration
> -checked all logs yourself, including ldap logs, set loglevel to highest
> possible value - helps a lot
>
> > PLEASE DO NOT READ NEWBIE QUESTION IF WANT TO USE THOSE DEROGATORY
> > STATEMENTS .YU DONT EVEN HELP EITHER .I AM SURE THERE ARE OTHER PEOPLE WHO
> > WOULD LIKE TO HELP!
> > -----Original Message-----
> > From: Henning Brauer [mailto:[EMAIL PROTECTED]]
> > Sent: Wednesday, November 29, 2000 6:55 AM
> > To: suresh; Qmail-Ldap@Argus. Pipeline. Ch
> > Subject: Re: Newbie question
> >
> >
> > Am Mittwoch, 29. November 2000 13:24 schrieb suresh:
> >
> > You are giving us much to less infos to help you. Check if the file
> > mentioned
> > in the error message exists and is world readable. If not, RTFM before
> > asking
> > here.
> >
> > > Hi
> > > I have installed qmail-ldap patch,whenever i start the qmail ,i get this
> > > info
> > > I have made a file in the control folder and i tried by entering the ip
> > > address as well as by the dns name
> > > i am not able start the debug process even after i set the env variable
> >
> > ,Is
> >
> > > there any particular syntax i should be calling qmail-start for this?
> > >
> > >
> > > bash-2.03# Nov 29 11:11:21 qmailjol qmail: [ID 748625 mail.alert]
> > > 975467481.7424
> > > 69 alert: cannot start qmail-lspawn or it had an error! Check if
> > > ~control/ldapse
> > > rver exists
> > >
> > > Suresh
> > > Mithi.com Pvt. Ltd.
> > > ------------------------------------------
> > > Send and receive mail in Indian languages
> > > Register free at http://www.mailjol.com
> >
> > --
> >
> > Henning Brauer | BS Web Services
> > Hostmaster BSWS | Roedingsmarkt 14
> > [EMAIL PROTECTED] | 20459 Hamburg
> > www.bsws.de | Germany
>
> --
>
> Henning Brauer | BS Web Services
> Hostmaster BSWS | Roedingsmarkt 14
> [EMAIL PROTECTED] | 20459 Hamburg
> www.bsws.de | Germany
