On Wed, Nov 29, 2000 at 01:53:40PM -0600, Jamin Collins wrote:
> Dave Sill [mailto:[EMAIL PROTECTED]] wrote:
> > You called the docs "highly inadequate", not "a little lacking when it
> > comes to helping someone completely new to qmail". In my
> > book, calling
> > something highly inadequate *is* calling it bad.
>
> Now, we are getting into a matter of semantics. It was not my intention to
> say the documentation was bad. I would say that your documentation is
> actually, better than what comes with qmail. However, I do still see it as
> lacking where a new user is concerned.
So what did Dave think of your feedback and suggestions? You did
contacted Dave with suggested material to fill the "lacking" parts as
soon as you could, right?
This list hears a lot of people suggest that documentation doesn't
support new users sufficiently, but when the list suggests that the
complainant is absolutely the best person to provide feedback to the
document authors (as their experience is fresh and relevant), the
response to the above question is near universal silence or a lame
excuse as to why they haven't yet but will do so Real Soon Now.
In short, most complainants complaint, few do anything to fix it for
the next new user who comes along. Complaints have much better
credibility if they act to fix things where they can.
Regards.
