The only solution I've found has been to encourage my users to close
Outlook and then re-open Outlook. If you manage to find anything
regarding this, I'd be very interested to know, as I'd like to fix
this rather annoying problem.
On Mar 27, 2008, at 9:17 AM, Jake Vickers wrote:
I know this has been brought up before, but I see some fresh new
shiny faces on the list and maybe there is some new knowledge
floating out there.
I have a user that refuses to reboot Windows. He claims that it's a
problem on my end, not his, and he should never have to reboot (but
he also refuses to install updates since he says Windows and it's
updates are not production stable yet - go figure).
Anyway, he's running Office 2003, and every few days (about once a
week to two weeks) his Outlook will hang sending messages. POP3
still works fine, but any and all messages hang in his outbox. A
reboot solves this, but he keeps insisting that it's my problem and
not Outlook's. This happens with plain messages, as well as ones
with Word attachments.
I do not show any SMTP errors on my end (I don't even show a
connection in the logs to be honest) nor any other error messages.
Outlook gives the error that the SMTP server is not responding and
for him to contact his ISP. Other users can send emails fine using
Outlook while his is giving this error message. Once a message is
hung, and other messages he sends will also hang.
Has anyone seen any type of solution to this? Other than changing
to Thunderbird and/or Linux that is.
I'm off to troll the KBs on MS's site and see if there are any
solutions there.
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