Roxanne Sandesara wrote:
> I attempted an update (via qtp-newmodel) last night, which errored out
> on the spamassassin package (per earlier messages on the list). I didn't
> think this would be a problem and had no reason to believe this would
> affect the server. There were a few other packages that were updated via
> yum, including a kernel update. So I rebooted the server.
>
> Everything seems to be fine on the surface. But something is
> significantly wrong. None of my users can send email with any
> consistency. Most are being soft-rejected, despite being authorized
> users connecting on the submission port with proper credentials.
>
> This appears to also be affecting, somehow, incoming email as well, as
> several users have reported phone calls from folks outside who have sent
> email and not received responses - because the emails in question were
> never received.
>
> I need help to troubleshoot and correct this. Where can I find details
> on /why/ an attempt to send a message is soft-rejected? qmlog submission
> shows the following:
>
> 03-28 09:25:17 CHKUSER accepted sender: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
> 03-28 09:25:17 CHKUSER accepted rcpt: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt
> <[EMAIL PROTECTED]> : found existing recipient
> 03-28 09:25:17 connect(): No such file or directory
> 03-28 09:25:17 qmail-smtpd: qq soft reject (mail server temporarily
> rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
> RCPTTO:[EMAIL PROTECTED]
> 03-28 09:25:17 CHKUSER accepted sender: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
> 03-28 09:25:17 CHKUSER accepted rcpt: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt
> <[EMAIL PROTECTED]> : found existing recipient
> 03-28 09:25:17 connect(): No such file or directory
> 03-28 09:25:17 qmail-smtpd: qq soft reject (mail server temporarily
> rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
> RCPTTO:[EMAIL PROTECTED]
> 03-28 09:25:20 tcpserver: end 9699 status 0
> 03-28 09:25:20 tcpserver: status: 0/100
> 03-28 09:26:18 tcpserver: status: 1/100
> 03-28 09:26:18 tcpserver: pid 9758 from company-firewall-external-ip
> 03-28 09:26:18 tcpserver: ok 9758 mail-server-fqdn:mail-server-ip:587
> :company-firewall-external-ip::2424
> 03-28 09:26:18 CHKUSER accepted sender: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
> 03-28 09:26:18 CHKUSER accepted rcpt: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt
> <[EMAIL PROTECTED]> : found existing recipient
> 03-28 09:26:18 connect(): No such file or directory
> 03-28 09:26:18 qmail-smtpd: qq soft reject (mail server temporarily
> rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
> RCPTTO:[EMAIL PROTECTED]
> 03-28 09:26:18 CHKUSER accepted sender: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
> 03-28 09:26:18 CHKUSER accepted rcpt: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt
> <[EMAIL PROTECTED]> : found existing recipient
> 03-28 09:26:18 connect(): No such file or directory
> 03-28 09:26:18 qmail-smtpd: qq soft reject (mail server temporarily
> rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
> RCPTTO:[EMAIL PROTECTED]
> 03-28 09:26:21 tcpserver: end 9758 status 0
> 03-28 09:26:21 tcpserver: status: 0/100
> 03-28 09:27:19 tcpserver: status: 1/100
> 03-28 09:27:19 tcpserver: pid 9830 from company-firewall-external-ip
> 03-28 09:27:19 tcpserver: ok 9830 mail-server-fqdn:mail-server-ip:587
> :company-firewall-external-ip::2448
> 03-28 09:27:19 CHKUSER accepted sender: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
> 03-28 09:27:19 CHKUSER accepted rcpt: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt
> <[EMAIL PROTECTED]> : found existing recipient
> 03-28 09:27:19 connect(): No such file or directory
> 03-28 09:27:19 qmail-smtpd: qq soft reject (mail server temporarily
> rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
> RCPTTO:[EMAIL PROTECTED]
> 03-28 09:27:19 CHKUSER accepted sender: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
> 03-28 09:27:19 CHKUSER accepted rcpt: from
> <[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
> <jgxhl91:unknown:company-firewall-external-ip> rcpt
> <[EMAIL PROTECTED]> : found existing recipient
> 03-28 09:27:19 connect(): No such file or directory
> 03-28 09:27:19 qmail-smtpd: qq soft reject (mail server temporarily
> rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
> RCPTTO:[EMAIL PROTECTED]
> 03-28 09:27:21 tcpserver: end 9830 status 0
> 03-28 09:27:21 tcpserver: status: 0/100
> 03-28 09:28:19 tcpserver: status: 1/100
> 03-28 09:28:19 tcpserver: pid 9868 from company-firewall-external-ip
> 03-28 09:28:19 tcpserver: ok 9868 mail-server-fqdn:mail-server-ip:587
> :company-firewall-external-ip::2481
>
Have you tried rebooting with the older kernel to see if that remedies the
situation? (I would think that getting it back in service would take
priority over determining a permanent fix, but that's just me)
--
-Eric 'shubes'
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