In a message dated 2/6/2007 10:25:15 A.M. Central Standard Time, [EMAIL PROTECTED] writes:
when making a reservation it is always best to speak with the manager and ask what the handicap room actually entails. I'm sure you are not surprised that our idea of accessibility and the general public are completely different. With your experience I would write a letter to the president of the company being specific as you have been in this note about your experience. I would also send a copy of the letter to your local newspaper addressing the issue of accessibility. Good Advice Liz! Its always nice to know what is in "The Mud" before anyone starts "Slinging Mud." I'm sure that the HOTEL in question has had a lot of customers/clients who were impaired and used the H/C parking without problem. Naomi, may have been the very first customer to require that much additional attention and needs. Hence, it is important to know what is required by law and what is required to do business and make the customer happy. I'm sure that as the inquiry goes, she will find out that the hospitality industry follows the ADAAG guideline in lieu of the ADA for accessibility. But that is all part of the hunt of resolving problems and disagreements. W
