I know you don't wish to read this but without the 10-step process, you are  
missing the point. If you don't use and document the process by step you 
can/may  lose your credibility in trying to resolve the project/problem.
What you file your legal complaint, you will be asked if you tried to  
resolve the problem using the 10-step process.  If you answer NO and the  
Defendant 
says that they were never contacted and you can prove it, then it may  take 
valuable more time.
 
Justice is not operated like a light switch.  Its a phased process....  and 
those potential defendant knows that already.  If you can prove and  document, 
then your credibility can not be question as you further the  process.
 
Remember you have to have the FACTS to prove your complaint.
Best Wishes
W
 
 
In a message dated 4/30/2008 12:18:01 P.M. Central Daylight Time,  
[EMAIL PROTECTED] writes:

I would  think applebees is well aware that their architectural plans fail 
ADA codes  from the moment they put the blue access sticker up. Who in the hell 
are they  paying?

john





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