Good Question. Some will argue 9 steps and others will say 11 steps. What is more important is the proper documentation of your efforts at/after each step. Some do so well at the 1st step... there is no 2nd step, as the problem/project is resolved. Well structured companies that insulate themselves thru several degrees of separation will always ask you if you followed their formal procedures for complaints and suggestions. Those advocate organizations that file complains on behalf of their members or clients are well knowledged in those 10 steps. By the time they show up for a sit down with corporate management with document file several inches thick to collaborate their constructive efforts. Keep in mind that the higher in corporate management it takes to resolve problems/projects, the more it will cost to close the file and "Quash" further action. If you think you have a problem/project, remember that you are probably not the only one. And there is strength in numbers. Several head are better than one. Keep in mind, its like taking something back to the store for a refund and not having the original receipt. Oops, maybe that was 13. (lol) Best Wishes In a message dated 5/1/2008 5:19:34 P.M. Central Daylight Time, LadyNotes writes:
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