I have saved all of your e-mails regarding all of the problems that you have had with all of your wheelchairs and the repair shop over the last few years. I can definitely empathize with you because I have "begun" to have those problems started many years ago but we REFUSE to let ANY beginning problems with a company go any further by putting an abrupt stop to it.
If my husband has to stand there and stare at them all day long to make sure they understand that we're serious that what they are doing IS TOTALLY ACCEPTABLE----to whatever else we have had to do BUT NO MORE THAN ONCE OR TWICE so that they understand that we are not pushovers or people who will just "go with it." In that manner, I think you have been way too complacent with the company and that is PRECISELY WHY they get away with it. It is not just wheelchair repair companies either. It seems like customer service is so terrible anymore in all areas but OUR VERY MOBILITY AND HEALTH is at stake with everything from wheelchair companies to doctors and hospitals so, therefore, someone just has to take a stand and simply make it on except a bowl or very uncomfortable for them. REMEMBER... THEY ARE THE ONES GETTING PAID. YOU, IN EFFECT ARE THEIR EMPLOYER. Sometimes if you think of it that way... complacency, on your part, is not so easy. Lori** On Sat, Jun 12, 2010 at 3:38 PM, greg <[email protected]> wrote: > I would have a folder of e-mail with pictures of my chair sitting untouched > in the corner of their shop. > Greg > > > > Have you seen the ads for the repair shops send out pictures daily > > of what is being done to the car. Maybe we need that in our chair > > shops also. > > > > KK > > -- Lori Age - 45 C4/5 complete quad, nearly 30 years post Tucson, AZ
