I would not have settled for getting it back UNTIL it had been checked out IN THEIR PRESENCE and BEFORE you found out the problems. Whenever I have that anything done to my chair... everything is checked out before it leaves their property.
Doing/settling for anything else (or less) is pure folly/borderline stupidity. It sounds like you have a bunch of Mickey Mouse, uncaring vendors up there! I have never had to go more than one day without my now 12-year-old Permobile. Having said that however... all my best to you! Lori On Mon, Nov 1, 2010 at 6:03 PM, greg <[email protected]> wrote: > Here I go again on my chair repairs. > I get my chair back from the repair shop today (Preferred), happy that it > only took a month this time. I get in it and the joystick's programs are all > screwed up. They will not control the tilt, recline, legs, seat. Plus when I > try the seat using a separate switch I can use, after raising the seat about > 2 inches it makes a big clank like some metal piece is breaking off. Does t > going back down also. > But what really piss's me off is they say they can't schedule me to come in > until the 23rd. Though if I schedule them to pick up my chair they can pick > it up in 2 days and work on it then. And maybe get it back next Mon or Tues. > Now if they can spend the time working on it if they pick it up, why not if > I bring it in. Plus it is their fault. It's mostly a quick programming > thing. The clack might just be something stuck in there. Probably 10 minutes > most. I'm calling again tomorrow maybe get a higher up person. Squeaky wheel > kind of thing, a loud squeak. The last 3 or 4 times they delivered my chair > they had it programmed wrong. I even called after they got my chair to tell > them to be sure to check it. Oh last but least... I asked them to replace > the lever on the headrest. It was broken off. They forgot to do that! > Greg > -- Lori Age - 46 C4/5 complete quad, 31 years post Tucson, AZ
