I believe in this case you should be contacting your vendor for
technical support - you certainly paid more than enough to deserve some.

I have several questions for you:
I am curious did you know pre-purchase that purisms laptops are not
actually libre, that their ME isn't disabled and that the firmware is
not "open source firmware"?
(The hardware initiation process is entirely closed source performed via
Intel's FSP binary blobs - these days unfortunately "coreboot" doesn't
really mean open source firmware)
I am also curious as to what lead to them instead of for instance the
actually owner controlled lenovo G505S for only $300 - it is a little
bit slower but the recc'ed A10 CPU is quad core (better for qubes), the
CPU/RAM init is open source, there is no ME/PSP and
Thank you for answering them

Purism fact sheet:
"Disabled ME":
It is impossible to disable ME, the HAP bit and ME_Cleaner simply nerf
it - however the kernel and any mask roms still run and have more than
enough time and code size to perform a litany of dirty tricks.

"we hand select every chip to respect your privacy and freedom"
*in reality the laptop is probably just a re-badged whitebox model (you
can't have a custom motherboard run for the volumes they are dealing
with and even an FSP coreboot port takes $100K+ sucking up a lot of
their resources)

"We will convince intel to open source XYZ":
Google attempted to get intel to open up ME and FSP for their coreboot
chromebook project but even they were re-buffed - if they can't do it
then a small company certainly can't nor would they have the resources
to backport it to the many laptops they already have released.

"We are doing the best we can"
Wrong.
There are companies that are releasing real libre firmware computers,
brand new and fast, fully open source and owner controlled (but purism
doesn't want you to know that)

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