Jim,
I was looking at the SMTP protocol this evening, and it can be complex, but possibly provided me with some clues for you. It is curious that you are not receiving bounce back messages when sending from the Rmail pluggin but works when sending through Outlook. This might suggest that the ‘from’ address set up in Rmail may not be the same as the ‘from’ address used when sending through Outlook. You might try sending an email through Rmail to someone in your office and then examine the headers when it is received on that person’s machine. Headers can be viewed by opening, not in the preview pane, but double clicking the email in Outlook and then click on ‘file’ tab and then ‘properties’. In the box displayed, the first or second line will indicate the return email address. Not only should this should match the ‘from’ settings in Rmail (if it doesn’t, that is another issue), that same address needs to appear as a valid account in Outlook so you can receive bounce back messages from the recipient’s email server, otherwise the bounce back message will be sent back to Rmail that has no clue what to do with it. Take a look at the header information, it might reveal some blues clues for you. Steve Johnson From: [email protected] [mailto:[email protected]] On Behalf Of Jim Belisle Sent: Thursday, April 11, 2019 11:10 AM To: [email protected] Subject: RE: [RBASE-L] - when email is not correct Yes, Steve. The receipt function of the Rmail is there and we use it. I will check with our IT people regarding “bounce back” emails. However since we do get them when we use Outlook directly I would not think they treat Rmail any differently. But I should still pursue that area. Thanks again. James Belisle Making Information Systems People Friendly Since 1990 cid:[email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Steve Johnson Sent: Thursday, April 11, 2019 10:01 AM To: 'Karen Tellef' via RBASE-L Subject: Re: [RBASE-L] - when email is not correct Jim, To confirm, you are not receiving any bounce back messages due to the rejected email or other errors? I have worked with at least 5 or 6 email hosts and bounce back messages have not been a problem, even with Office 365. That includes POP3, IMap, and Exchange. If you are in fact not receiving bounce back messages at all, perhaps check with your email host provider, maybe they can help. Sounds like the returns are being blocked, but I have not experienced this and at the moment can't venture a guess as to why. Maybe spam filters are too aggressive? BTW, does the latest version of Rmail provide a means to request confirmation of delivery from the recipient? Sent from my BlackBerry KeyOne From: [email protected] Sent: April 11, 2019 8:22 AM To: [email protected] Reply-to: [email protected] Subject: RE: [RBASE-L] - when email is not correct Steve, We have implemented the BCC policy on the emails to make sure they were sent out. Our concern is the “bounce back” you mentioned and it does not seem that is happening. This is why there is concern on the part of our AR department. We ask for a receipt from the receiver but as you know that can be rejected by the receiver. Thanks for the suggestions. James Belisle Making Information Systems People Friendly Since 1990 cid:[email protected] From: <mailto:[email protected]> [email protected] [mailto: <mailto:[email protected]> [email protected]] On Behalf Of Steve Johnson Sent: Wednesday, April 10, 2019 10:38 PM To: <mailto:[email protected]> [email protected] Subject: RE: [RBASE-L] - when email is not correct Jim, If I recall correctly, using the Rmail pluggin a number of years ago (in 9.5), you can have a dialog box pop up showing whether the email was sent successfully through the outgoing server (but not necessarily delivered). As I recall, RMail only knows that it connected to the outgoing server succesfully, but won’t know if the message was delivered. Most recipient email servers will send a bounce back message to the originating email address when the email is rejected assuming the email left the outgoing server in the first place. Since the bounce back comes from the recipient’s mail server as incoming mail to you, you will need to depend on checking for bounce back messages in Outlook, which will give you a clue as to why it failed (unrecognized domain, unrecognized address, mailbox full, restricted, etc). I use to send a BC copy of all email (I was emailing invoices) to my email address (yes, back to myself), as proof that the email made it through the outgoing server and I would monitor incoming email for bounce backs. Hope this helps a little, Steve Johnson From: <mailto:[email protected]> [email protected] [mailto: <mailto:[email protected]> [email protected]] On Behalf Of Buddy Walker Sent: Friday, April 05, 2019 6:02 PM To: <mailto:[email protected]> [email protected] Subject: Re: [RBASE-L] - when email is not correct Jim I don’t think that is a RMail issue. Most email servers will not respond to bad email addresses. The main reason is this would verify email server exists. Buddy Sent from my iPhone On Apr 5, 2019, at 5:41 PM, Jim Belisle < <mailto:[email protected]> [email protected]> wrote: We use Rmail working with the Outlook365 STMP. If one sends out an email from within RBASE with the a bad email address, How do we know if it is a bad email address? When using Outlook directly, we get an error feedback. Does that happen with Rmail? Or is there a code we need to add that would alert us? James Belisle Making Information Systems People Friendly Since 1990 < <http://image001.jpg> image001.jpg> -- For group guidelines, visit <http://www.rbase.com/support/usersgroup_guidelines.php> http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to <mailto:[email protected]> [email protected]. 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