I know I said something the other day along the same line but have to say the list has made me look good many times as well. I have often said to the owners, “Let me see what my friends on the list say about this situation.” And time and again the list has come through. Just this week, after all these years of using RBASE I finally got a handle on the CFG relationship to the DAT and startup files I use. I now have the scratch files finally going where they should have gone all the time, C:TEMP.
Now I just have to get my speed problems solved. That has been another area I just cannot seem to lick, in spite of the good advice from the list. Hopefully the change my IT people made just today will help in that area. Thanks again to RBASE corporate and to this list. James Belisle Making Information Systems People Friendly Since 1990 [cid:[email protected]] From: [email protected] [mailto:[email protected]] On Behalf Of Paul Buckley Sent: Friday, April 26, 2019 2:19 PM To: [email protected] Subject: RE: [RBASE-L] - RBTI is the best Stephen, I can echo you praise. RBTI has helped me so many times over the years and as you say they go above & beyond when most other software companies would walk away. I always say, they make me look good. Thanks, Paul Buckley From: [email protected] <[email protected]> On Behalf Of Stephen Markson Sent: April 26, 2019 3:07 PM To: [email protected] Subject: [RBASE-L] - RBTI is the best Hello, Although I stood up in Las Vegas to say how great it is for a developer to work with RBTI, I rarely (maybe never) praise them on this list because I use it to get down to work. However, RBTI has gone so far beyond everything I’ve ever seen from any supplier to solve a problem we were having, that I just need to say thank you publicly. The MapiMail3 plugin was not working on some of our computers. I got involved with our infrastructure support and RBTI to work on this. RBTI gave me all of the information that they had, which I relayed to our support people. Our support people were trying things without success so I escalated the issue in order to get their top people on the job. Meanwhile, I called RDCC off, saying that I would update them with any developments. Yesterday, I received an email from RBTI asking how we were getting along with the issue. What supplier is that pro-active after being called off? I responded that we were still having problems, I had escalated the issue with our infrastructure team and that I would keep RDCC apprised of progress. Today, shortly after receiving confirmation from our support people that they would escalate the issue, unsolicited, I received a detailed solution to the problem from RDCC (which took about two minutes to implement). How great is that!? Regards, Stephen Markson The Pharmacy Examining Board of Canada 416.979.2431 x251 -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]<mailto:[email protected]>. For more options, visit https://groups.google.com/d/optout. ________________________________ -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
