Javier,

Thanks for sharing your experience.

Adrian



Von: [email protected] [mailto:[email protected]] Im Auftrag von 
[email protected]
Gesendet: Mittwoch, 26. Mai 2021 21:21
An: [email protected]
Betreff: RE: [RBASE-L] - R:BASE help files .chm could no longer be opened - 
solved



Adrian,

In my experience, fonts should always be installed in the Windows Fonts 
directory so they are available to all application. I have noticed that Win10 
does not include all the fonts that Win7 did. My R:Bbase forms were looking 
quite different when I finally switched to Win10 until I was able to track 
down the issue and then finding the original fonts. It took some time since 
many were available only at a cost unlike Win 7 where they were pre-installed 
and free.

I use the Distant Galaxy front for the main title of my primary access forms, 
and I have to install it on all new computers, always on the Fonts directory.

You can look at the date of installation of the font at both locations and see 
if you can match it to a new application or upgrade installation (maybe 
Windows???); hopefully it allows you to pinpoint the culprit.



Javier,



Javier Valencia, PE

 <mailto:[email protected]> [email protected]

O: 913-829-0888

C: 913-915-3137







From: [email protected] <mailto:[email protected]> 
<[email protected] <mailto:[email protected]> > On Behalf Of 
Adrian Huessy
Sent: Wednesday, May 26, 2021 9:31 AM
To: [email protected] <mailto:[email protected]>
Subject: [RBASE-L] - R:BASE help files .chm could no longer be opened - solved



Problem

On one computer it was no longer possible to open R:BASE help files (.chm). 
Regardless of whether it was tried from R:BASE or directly from the Windows 
file system.

When opening a help file, it sometimes indicated that the frame was open, but 
then on the right side, where the help text is normally displayed, the area 
was

empty or sometimes even the help window closed by itself.



Cause

Finally, the problem was found in a font file VGA850.FON stored in a 
user-specific local area. It seems that it is corrupted. Each time .chm files 
were called, the font was loaded and Windows Help crashed.



It was found that the font file VGA850.FON was installed in two different 
locations:

a) normal Windows fonts: C:\Windows\Fonts\

b) user specific area: 
C:\user\%username%\AppData\Local\Microsoft\Windows\Fonts\



Solution/workaround

After renaming the user specific folder b) the problem was solved.





Which application installation was the reason for this "special" font file 
could not be determined.

Maybe this information will help with a similar problem with Windows help 
system anyway.



Stay tuned and have fun with R:BASE

Adrian

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