Dear Karen,
I can help you to resolve this issue.But first of all understand the exact
syntax of "\\andfile\HP4250", your reference string / command. It consists of
two parts, explained below:
The first part "\\andfile\" is the name of your workstation on which it is
installed, whether installed locally or as a network printer.
The second part is "HP4250" is the name of your printer installed on a specific
workstation. Which you see in the printer properties / prnsetup.
Now, ask your client's lady to do not add "\\andfile\" in the front of printer
name, as it will also be considered as printer name.
Just replace \\andfile\ with \\<workstation name>\ . It should work.
Regards
Rehan Wyne
On Saturday, September 28, 2024 at 07:45:20 PM GMT+5, 'Karen Tellef' via
RBASE-L <[email protected]> wrote:
So I have a client who tries to do hardware / network stuff themselves,
managing to screw something up each time. I always claim to know nothing about
this stuff (which is about 99% true) so I never offer to help. I want them to
pay a couple bucks to their network support guys to do it right.
Apparently they had power outage, and some of the workstations (not all) lost
printer definitions along with other things. So the woman there tried to
re-install the networked printers.
My app contains several hard coded references to a networked printer for a
certain report, like this: \\andfile\HP4250
Somehow on the workstations she added the printer, but the name that shows in
PRNSETUP is just the "HP4250". It doesn't have the network "andfile"
indicator. If she picks that printer from Microsoft Word, it's able to find
the networked printer and prints it. But RBase won't print anything to it, and
I'm guessing that it thinks it's a local printer, correct? She asked me if
she could just type the "\\andfile\" in front of the printer name, and I told
her I honestly don't know but she could try it.
Haven't heard back yet. Any thoughts or guidance?
Karen
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