Karen, the \\andfile\ is not a name but an address on a network: it denotes some device, a server or a PC since it has a printer share.
I'd start at a/the PC which has R:Base and won't print by pinging andfile from a command window (C:\ping andfile). Ping should report an IP address and 4 results. If andfile is unreachable, your problem is either that \\andfile\HP4250 is no longer valid or the name is not resolving to the correct IP. If you can ping it, note the IP address ping reports and substitute that IP address for the name andfile in \\<andfile>\HP4250 then see if you can print from R:Base. Then let me know what happened.
Nicky
On 9/28/2024 7:45 AM, 'Karen Tellef'
via RBASE-L wrote:
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So I have a client who tries to do hardware / network stuff themselves, managing to screw something up each time. I always claim to know nothing about this stuff (which is about 99% true) so I never offer to help. I want them to pay a couple bucks to their network support guys to do it right.
Apparently they had power outage, and some of the workstations (not all) lost printer definitions along with other things. So the woman there tried to re-install the networked printers.
My app contains several hard coded references to a networked printer for a certain report, like this: \\andfile\HP4250
Somehow on the workstations she added the printer, but the name that shows in PRNSETUP is just the "HP4250". It doesn't have the network "andfile" indicator. If she picks that printer from Microsoft Word, it's able to find the networked printer and prints it. But RBase won't print anything to it, and I'm guessing that it thinks it's a local printer, correct? She asked me if she could just type the "\\andfile\" in front of the printer name, and I told her I honestly don't know but she could try it.
Haven't heard back yet. Any thoughts or guidance?
Karen
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