We use Citrix shadowing for this kind of interaction, assuming the user is running a Citrix session, having connected to our network using Citrix Extranet from home. Otherwise we then PC Anywhere to another server, or use VNC to user machines. VNC is another host/remote program, free, I think. Not as good as the other stuff, but workable.
I have seen Frank work with this and it's amazing. Frank has a citrix server. I can connect to Frank's server with Citrix, start up NetOp and from my desk get access to watch and if necessary intervene with any user in his network!
Emmitt Dove Manager, DairyPak Business Systems Blue Ridge Paper Products, Inc. 40 Lindeman Drive Trumbull, CT 06611 (203) 673-2231 [EMAIL PROTECTED] [EMAIL PROTECTED]
