[RBASE-L] - Re: Tech support call log

[Doug Hamilton]

You're welcome Marc.  
John's system based on RB 7.1 also uses R:Mail 2.5 which allows attachments - I use R:Mail 2.5 to email newsletters and attachments.  Just put path/name into a variable (e.g. vAttachment).  I've sucessfully attached PDFs & DOCs & know of no reason JPG, XLS or anything else wouldn't work.  Not hard at all.

Doug

Marc wrote:

Thanks Doug

 

You reminded me that he also wants to be able to attach emails

basically he wants to attach anything and everything but the kitchen

sink to the log.  That sure seems to make it harder.

 

Marc

 

 

 

----- Original Message -----

From: Doug Hamilton

To: RBASE-L Mailing List

Sent: Thursday, April 17, 2008 3:45 PM

Subject: [RBASE-L] - Re: Tech support call log

John Minyo demoed a While You Were Out (R:WYWO) at the 04 Fall Dev Con.  It was a slick system for taking phone messages with the usual date, time, purpose of call, caller info (stored in a table), message, etc and email capabilities that would probably serve as a sound basis for getting a jump start on developing something like a tech support log.  The main menu had options for entering new msgs, reviewing open or closed or all messages.  It was designed for 7.1 ...we're now at 7.6 - "Imagine the possibilities".

Doug

Marc wrote:

Does anyone have a tech support call log program?

A friend that works for a major oil company says they are using

Access to log the calls. 

First they talk to the customer, they hand write the stuff down then give

the paper to another lady who uses Access to store the calls.

 

The access program does not connect the their main server DB

they type in the custnum, customer name, address .... for each line

and there may be 4 lined per call.  Talk about a silly setup, even I

could come up with something better than that <g>

I do not know what the main db is written in but they use SAP.

They also have years so data achived I assume because Access

it too whimpy to handle  the volume of data.

 

I keep telling this guy to use Rbase but ....he does not make the decissions

but he is the one writting up the wish list for the dept.

 

If anyone has a demo they can send me I will be happy to pass it on to him.

 

One thing he wants to be able to do is store / attach documents to the call log

things such as screen captures, 1099 forms, spread sheets.....

I think he might be OK with printing the spread sheet then scanning it then attaching

it.

 

 

thanks

Marc