Sami and all He said they do not like home grown things and like buying off the shelf programs I guess so they have someone to call for support.
So, I was really hoping to just pass along the info to someone that already had an app maybe John ? or someone else can land the deal, especially if they had a demo Marc ----- Original Message ----- From: Sami Aaron To: RBASE-L Mailing List Sent: Thursday, April 17, 2008 3:43 PM Subject: [RBASE-L] - Re: Tech support call log Marc - If the technician can print the various items to PDF files, they could all be named according to some naming convention, or saved within a specifically-named set of folders so that the R:BASE PDF Viewer could open them. If other items cannot be saved as PDF, they could possibly still be selected from within an R:BASE app via the LoadFileNamePlus.RBL and then LAUNCHed and opened in the original program. Just remember, if your guy can dream it, you can do it in R:BASE - you just have to get real creative sometimes! Sami ____________________________ Sami Aaron Software Management Specialists 913-915-1971 [EMAIL PROTECTED] From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Marc Sent: Thursday, April 17, 2008 3:31 PM To: RBASE-L Mailing List Subject: [RBASE-L] - Re: Tech support call log Thanks Doug You reminded me that he also wants to be able to attach emails basically he wants to attach anything and everything but the kitchen sink to the log. That sure seems to make it harder. Marc ----- Original Message ----- From: Doug Hamilton To: RBASE-L Mailing List Sent: Thursday, April 17, 2008 3:45 PM Subject: [RBASE-L] - Re: Tech support call log John Minyo demoed a While You Were Out (R:WYWO) at the 04 Fall Dev Con. It was a slick system for taking phone messages with the usual date, time, purpose of call, caller info (stored in a table), message, etc and email capabilities that would probably serve as a sound basis for getting a jump start on developing something like a tech support log. The main menu had options for entering new msgs, reviewing open or closed or all messages. It was designed for 7.1 ...we're now at 7.6 - "Imagine the possibilities". Doug Marc wrote: Does anyone have a tech support call log program? A friend that works for a major oil company says they are using Access to log the calls. First they talk to the customer, they hand write the stuff down then give the paper to another lady who uses Access to store the calls. The access program does not connect the their main server DB they type in the custnum, customer name, address .... for each line and there may be 4 lined per call. Talk about a silly setup, even I could come up with something better than that <g> I do not know what the main db is written in but they use SAP. They also have years so data achived I assume because Access it too whimpy to handle the volume of data. I keep telling this guy to use Rbase but ....he does not make the decissions but he is the one writting up the wish list for the dept. If anyone has a demo they can send me I will be happy to pass it on to him. One thing he wants to be able to do is store / attach documents to the call log things such as screen captures, 1099 forms, spread sheets..... I think he might be OK with printing the spread sheet then scanning it then attaching it. thanks Marc
