Dennis,
As a matter of fact I just got off the phone with our support group in NC
on just this issue. Right now we have a database in our Georgia facility
that cannot be CONNECTed. Computer Management / Shared Files / Open Files
shows no one has the database open. We are preparing to reboot the file
server to clear this.
I do not believe this is an R:Base issue at all, as our Georgia plant is
the only one that has this problem (twice now in the past month) where I've
never seen it at the other plants, and they run the same code (a blend of
6.5++ and 7.x). I believe it may be due to lost/interrupted network
connections that Citrix (and/or Terminal Services) handles on the Citrix
side but fails to close the open files on the file server. Ultimately the
connection to the files gets "orphaned" by the operating system on the file
server - it knows the files are open but doesn't know who has them open and
won't let anyone else open them.
All server operating systems are W2k. And the only resolution to the
problem is to reboot the file server.
We have had a number of threads on Terminal Server issues using RBase 6.5++.
My problem with one user in particular is the "phantom user", which
prevented them from reloading their data base in single user mode and I
have maintained is a result of one or more users exiting RBase improperly.
I am making a presentation there using 7.1 on Wednesday and I am telling
them that since we can backup in multiuser mode there is seldom/rarely a
requirement to get to single user mode.
Emmitt pointed out that if the data base is "stuck" open, you can normally
go to My Computer, Manage, Shared Folders, and usually close the open data
base. I haven't seen this, but I've been told that the data base can be
"locked open" and then the server must be restarted. This is considered
unsatisfactory by the user and I was wondering what others are doing and
if 7.x handles Remote Desktop (i.e. Terminal Services) differently/better.
TIA,
Dennis
*****
Dennis Fleming
IISCO
http://www.TheBestCMMS.com
Phone: 570 775-7593
Mobile: 570 351-5290
Emmitt Dove
Manager, DairyPak Business Systems
Blue Ridge Paper Products, Inc.
40 Lindeman Drive
Trumbull, CT 06611
(203) 673-2231
[EMAIL PROTECTED]
[EMAIL PROTECTED]
