We get beat up because their other Terminal Server apps work just fine. (I think ours is the only multi user.)
Usually when one of my weaker customers is lagging behind and management wants to know why, "it's because the software isn't very good". I've learned to concentrate on my customers leading the charge to show those still back at camp what can be done.
Dennis
*****
At 11:51 AM 7/11/2005, you wrote:
Dennis,
As a matter of fact I just got off the phone with our support group in NC on just this issue. Right now we have a database in our Georgia facility that cannot be CONNECTed. Computer Management / Shared Files / Open Files shows no one has the database open. We are preparing to reboot the file server to clear this.
I do not believe this is an R:Base issue at all, as our Georgia plant is the only one that has this problem (twice now in the past month) where I've never seen it at the other plants, and they run the same code (a blend of 6.5++ and 7.x). I believe it may be due to lost/interrupted network connections that Citrix (and/or Terminal Services) handles on the Citrix side but fails to close the open files on the file server. Ultimately the connection to the files gets "orphaned" by the operating system on the file server - it knows the files are open but doesn't know who has them open and won't let anyone else open them.
All server operating systems are W2k. And the only resolution to the problem is to reboot the file server.
We have had a number of threads on Terminal Server issues using RBase 6.5++.
My problem with one user in particular is the "phantom user", which prevented them from reloading their data base in single user mode and I have maintained is a result of one or more users exiting RBase improperly.
I am making a presentation there using 7.1 on Wednesday and I am telling them that since we can backup in multiuser mode there is seldom/rarely a requirement to get to single user mode.
Emmitt pointed out that if the data base is "stuck" open, you can normally go to My Computer, Manage, Shared Folders, and usually close the open data base. I haven't seen this, but I've been told that the data base can be "locked open" and then the server must be restarted. This is considered unsatisfactory by the user and I was wondering what others are doing and if 7.x handles Remote Desktop (i.e. Terminal Services) differently/better.
TIA,
Dennis
*****
Dennis Fleming
IISCO
http://www.TheBestCMMS.com
Phone: 570 775-7593
Mobile: 570 351-5290
Emmitt Dove
Manager, DairyPak Business Systems
Blue Ridge Paper Products, Inc.
40 Lindeman Drive
Trumbull, CT 06611
(203) 673-2231
[EMAIL PROTECTED]
[EMAIL PROTECTED]
Dennis Fleming
IISCO
Phone: 570 775-7593
Mobile: 570 351-5290
