John, Mike and Sami.....
Thanks for all your help. I just got everything working.
Here's what I found out.
1. When downloading the files from Rbase and then checking the
zipped files I got an "Unknown Publisher" message.
2. When I unzipped them and then checked the Properties Box on the
unzipped files, I got the "File has been blocked" message. I selected
UNBLOCK (had to do it for each and every file individually)
3. When I had the problem yesterday, and couldn't open the files, I
checked the Properties Box on a couple of them and got an "Unknown
Application" as the application. In my stupidity (I told you I'm not as
experienced as many of you) I changed it to "Rbase" instead of "HTML
Help" That changed the properties for ALL of them. Subsequent
downloads seemed to copy that property.
4. So, I deleted all the help files, re-downloaded them,
re-unzipped them, made sure they all had HTML Help as the Application
and Unblocked each file
VOILA! Everything now works.
I'm going to have to figure out what this new "File came from another
computer and has been blocked" deal is, as that's not happed before. I
use McAfee but have recently installed a Windows update as well.....so
one of them must have added a security feature I didn't have before.
Thanks again to everyone!
Paula Stuart
Community Development Strategies
70 Summer Street
Somerville, MA 02143
617-776-3367
617-776-4554 (Fax)
617-388-1331 (Cell)
[EMAIL PROTECTED]
-----Original Message-----
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John
Docherty
Sent: Saturday, July 16, 2005 5:51 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work
Paula,
I only have an RBG7.CHW file in my \RBTI\RBG7 directory. The modified
time and date on this is about when I downloaded the new help files
today, as per your system.
If I double-click on the help files, which XP identifies under Type as
Compiled HTML Files, they open immediately as expected as a help file.
Properties are fine as well.
One thing I have noticed with downloading from RBTI is that if I have
Zone Alarm running, the updates are usually corrupted when I try to run
them (corrupted EXE file error appears)- I now disable ZA when I
download from RBTI - when I forget to do this I have problems. Do you
have anything like this running on your PC ?
John Docherty
-----Original Message-----
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula
Stuart
Sent: Sunday, July 17, 2005 9:27 AM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work
Does anyone know what the file RBASE.chw is?
I've now re-downloaded the latest version of RB7.1 (Release Candidate5
7/14/2005) When I re-downloaded the help files, and looked through the
RBG7 folder on my computer I found this file. It's not in the "typical
install" documentation I have for XP. It has a created date of October
2003 and a modified date of yesterday -- when I originally downloaded
the help files.
Also, clicking on the individual help files in Windows explorer causes
dialog boxes to come up saying "unrecognized command, retype it" and one
that says "more than 10000 lines or 400 items in input line" (happened
clicking on the Gateway help)
Also, clicking on the individual files to look at the properties shows a
message at the bottom that reads "This file came from another computer
and might be blocked to help protect this computer" with a button next
to it saying "unblock". When I clicked that, and tried to open the
file...it made no difference. I'm wondering if a Windows update has
caused some kind of a security lock on these.....
Paula Stuart
Community Development Strategies
70 Summer Street
Somerville, MA 02143
617-776-3367
617-776-4554 (Fax)
617-388-1331 (Cell)
[EMAIL PROTECTED]
-----Original Message-----
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John
Docherty
Sent: Saturday, July 16, 2005 4:33 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work
Paula,
I use WinZip with XPP - however as suggested by Mike if you try opening
the actual downloaded files you will be able to check their integrity,
as they should be able to be displayed readily.
Good luck.
John Docherty
-----Original Message-----
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula
Stuart
Sent: Sunday, July 17, 2005 8:09 AM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work
Hi John,
Running Windows XP there's a self-extractor that's part of the
operating system. It's how I always unload the files. They download as
zipped folders. I select "extract all files" from the menu and tell it
what directory to send them to. The unzipped files are coming up with
the date and time they were extracted. I just assumed that because they
were overwriting the files that were already there.
Paula Stuart
Community Development Strategies
70 Summer Street
Somerville, MA 02143
617-776-3367
617-776-4554 (Fax)
617-388-1331 (Cell)
[EMAIL PROTECTED]
-----Original Message-----
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John
Docherty
Sent: Saturday, July 16, 2005 4:01 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work
Paula,
I have just downloaded the zip files, unzipped them into the directory
where 7.1 resides and they work OK - the unzipped files are dated 14/7
7:10pm (although it is 17/7 here) - how are you extracting the CHM files
from the downloaded zip files and changing the date etc ?
One thing I did notice though is that they still tell you can update
multi-table views.
Regards,
John Docherty
-----Original Message-----
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula
Stuart
Sent: Sunday, July 17, 2005 7:29 AM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work
Sami,
They were dated 7/15/2005 and then I tried reloading them again
from the zipped files so now they're dated 7/16/2005.....or the date I
installed them. Even after reloading them again I can't get them to
work...so now I have no working help files at all.
Paula Stuart
Community Development Strategies
70 Summer Street
Somerville, MA 02143
617-776-3367
617-776-4554 (Fax)
617-388-1331 (Cell)
[EMAIL PROTECTED]
-----Original Message-----
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sami Aaron
Sent: Saturday, July 16, 2005 12:21 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work
Paula -
Mine seem to work just fine... Go out to Windows Explorer and check the
dates on the chm files in your RBG7 folder to be sure they are all dated
7/14.
Sami
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sami Aaron
Software Management Specialists
913-915-1971
[EMAIL PROTECTED]
________________________________
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula
Stuart
Sent: Friday, July 15, 2005 5:44 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - Help Files Don't work
Hi Razzak....
I downloaded the new help files, unzipped them to RBTI\RBG7
directory as instructed. Then I opened RBase and clicked on the help
icon and it came up with the index list on the left of the screen and an
internet page fault on the right with and ACTION CANCELLED page error
fault.
Do I have to do something besides extracting the files to the
correct directory? I've never been sent to a web page when opening help
files before (unless I specifically selected going to online help).
Help
Paula Stuart
Community Development Strategies
70 Summer Street
Somerville, MA 02143
617-776-3367
617-776-4554 (Fax)
617-388-1331 (Cell)
[EMAIL PROTECTED]
--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date:
11/07/2005
--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date:
11/07/2005
--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date:
11/07/2005
--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date:
11/07/2005
--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date:
11/07/2005
--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date:
11/07/2005
