> Same experience. They claimed it was delivered. They were unable to send 
me tracking number, and said they would refund. Didn't answer any follow up 
emails for a month as I never got the refund.
> Ultimately had to go through my bank. Fortunately, I saved all emails and 
documentation and had them on record that they would refund the amount. Was 
about a week and a half of back and forth 
> between my bank and I, but got it cleared.

Yeah. I was an idiot and did not save my e-mails.  Lesson learned big time!

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