I've got 7, some a year old, some around 10 years old. I had one that
went from brand-new-hard to very soft in a matter of 100 miles / 2
weeks. They replaced it under warranty -- with the Ti rail model!
Other than that, I think I've had one that's needed serious tensioning.
On 4/14/19 11:57 AM, 'Deacon Patrick' via RBW Owners Bunch wrote:
Och, James! How frustrating for you and all involved! May I ask what Berthoud's
response and support as been?
My experience with my saddle, which I've had over a year, in extensive use, is
it is by far my preferred saddle, though I've only a data point of one saddle.
Prior to reading this, I'd figured I would use my Rivet saddles and then get
Berthoud saddles once I needed to. Hearing your experience has me wondering
about that plan, so knowing Berthoud's customer service record would be very
helpful.
With abandon,
Patrick
--
Steve Palincsar
Alexandria, Virginia
USA
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