My experience as a retailer has been that asking manufacturers why their stuff is falling apart is rarely fruitful. You mainly get denials, and statements like 'that's the first I've heard of it.' I've seen this across frames, lights, saddles, rims, the list goes on. I won't name names, but it's a common BS reaction. In one particular case, I contacted a big company about carbon frames that were developing a creak in the bottom bracket. They told me it was the first they'd heard of it, and told me to shim it with a beer can. (press fit BB) About a month later, the company was making pressfit BB's with a slightly bigger OD, so they wouldn't creak. They made them in a few sizes, so as your frame wore out, you could stuff a bigger one in there. An expensive beer can shim. Anyway, I don't typically bother to ask a maker why something is failing. I just stop using it. And I would trade the saddle for a Brooks, if someone's wore out. This was when I co-owned Gravel & Grind, so that was about 2-3 years ago when I was selling these. Again, if you are using one and like it, great, keep at it! I've tried every leather saddle out there, and although I really like many of the Berthoud features and the comfort, I'm sticking with Brooks.
-James On Sunday, April 14, 2019 at 12:06:13 PM UTC-4, David Wadstrup wrote: > > That’s very frustrating and sad to hear. I wonder whether this is > something new-ish. I have 3 of their saddles and haven’t had this > experience. But mine were all purchased around 2015. May I ask if your > experiences were more recent than this? Maybe it’s some sort of new > treatment of the leather. I’d, too, be interested in hearing what Berthoud > customer service had to say about it. > > Thank you for sharing this info! -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
