I have purchased 2 frames from Rivendell. An AHH in 2011 and a Legolas in 2019. I asked for and paid for the AHH to be a custom color, Green. It came back from the painters Grilver. (Gray & silver mix). Riv. offered to repaint the frame or give me a discount on the *original *frame price, sans custom paint up charge, equivalent to cost for custom paint. In short I got a new 2011 AA in a custom color for $300 IIRC less because of the mistake.
In 2019 I ordered a Legolas. In talking with Mark the bike was specced with rear rack mounts (for light loads) with the mounts on the inside of the seat stays. The frame came with them on the outside of the seat stays. Mark asked if I was OK with that and I agreed it was not a big deal. He had already included DT shifter braze ons, front & rear fender mounts, seat stay bridge threaded fender mount, chain stay bridge threaded fender mount and a pump peg with no additional up charge. Riv has always done a great job of dealing with mistakes in my experience. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rbw-owners-bunch/ea69fba8-42be-4746-91c5-953b48b62f11%40googlegroups.com.
