I think that it behooves seller/packer/shipper to make use of the easily 
videoed condition of the bike, the degree of protections employed and the 
intact exterior of packaging when shipping as part of a transaction.

Likewise, as a receiver/buyer/unpacker, there is a powerful bit of proof 
that is fleeting to video the external condition of the delivered package, 
the careful opening of the package and materials to expose the arrived 
condition of the item. 

I think this documentation really eliminates the opportunity for parties to 
the process to weasel out of responsibility for damage if it is 
demonstrated. My undamaged  new rando frame, fork, stem, rack and decaleur 
from Johnny Coast: https://photos.app.goo.gl/3rzbhNmBw2ioiddH7

A new bike shipped to my shop was damaged when removed from its box. It was 
a pre-season delivery bike, stored as shipped, waiting for assembly and 
stock on the floor. Both right stays and rear wheel were bent beyond 
straightening and treating as useful. On examination (MUCH more than that 
upon delivery) a forklift tire tread was found across the box which was 
otherwise in very good condition, not repaired or wrinkled with additional 
creases you'd expect of such.


Andy Cheatham
Pittsburgh
On Thursday, September 16, 2021 at 7:48:32 PM UTC-5 maxcr wrote:

> Not a rant, just a fact - it's just not worth the hassle.
>
> I have sold 3 bikes locally with no issue. Then, out of the other 3 that I 
> have sold - all packed professionally by reputable bike shops and shipped 
> with a full service shipper (bikeflights or the other one)- I have had 
> problems with two of them.
>
> They have insurance and I can go fight the carrier for it, or the LBS or 
> the buyer, but it's just not worth the hassle... not doing it anymore.
>
> What's your experience shipping bikes? What am I doing wrong?
>
> Max
> Trying to make things right by the buyer of my AHH
>

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