In the oddball little Rivendell niche, a shop could conceivably stock most of the parts of interest, most of the time. In the broader world of bikes, however, it's impossible. There's just too much, and since few shops can isolate themselves in a niche and survive, we have to be ready for anybody who walks through the door, from the guy who rides dumpstered X-mart BSOs to the bleeding edge roadie to the retrogrouch looking for a wide selection of toe clips and straps to the antiquarian who wants us to find chainrings for his old Stronglight crank. Here, when we're busy, "we can order it for you" means "it'll be here tomorrow". Still, I get a chuckle when customers tell me, "that's ok, I'll try some other shops" when I'm 99% certain that no local shop would intentionally stock such a low-demand item. Good luck, I say! Anyway, "we can order it for you" is not the kiss of death. They'll likely get it faster that you would from Harris or whatever, and if it's a good shop they'll keep you from making a mistake.
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