I've never had anyone at a shop be unfriendly, but honestly most of them have 
never even heard of the things I'm looking for. Nitto? Blank stare. Cloth bar 
tape? Chuckle, followed by blank stare. Friction shifter? Centerpull brake? 
Berthoud bag? Nope, nope and "who?" Koolstop pads? Schwalbe tires? Metal 
fenders? Fugeddaboudit. 

The best I ever get is frantic typing on the computer searching the QBP 
catalog. However, if I want the hottest new MTB tire or lightest new carbon 
magnesium helium lollipop road pedal they've got it. That's true at all 5 of 
the shops nearest me. I'm usually better off at REI. 
I've tried, really tried, and a few times have even had shop owners 
apologetically explian "sorry, but we don't get many customers like you." 

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