On Sun, Dec 13, 2009 at 6:37 AM, Cold comfort <[email protected]> wrote: So I > guess what I am saying is brick and mortar or online the make or break > of a business will be customer service. I have got great advice and > quick delivery from Japan from the comfort of my home so for me the > choice is clear.
Sure, if the local stores have crappy service, buy online. I'm fine with that. The local store typically can't compete price-wise with purely online retailers (higher rent, more staff, more utility bills, etc.). The local shops have to provide something more to the customer, and the only something more they have available is customer service. If they fail to provide that service, they deserve what they get. But the posts I reacted to seemed to be saying "Buy it online, then use the guys at the local store for free technical support if you run into problems." I'm just saying, if you plan to get help from your local store, buy the product there. The "free technical support" isn't free, its cost is rolled into the higher price you paid for the product in the first place. -- -Bill Hamilton -- You are currently subscribed to the "R/C Tank Combat" group. To post a message, send email to [email protected] To unsubscribe, send email to [email protected] Visit the group at http://groups.google.com/group/rctankcombat
