Hi Bill,
Because of the nature of my business, we have designed and installed
thousands of small RE systems. As a result I install a much higher
volume of components and consequently deal with a greater number of
failed units. Over the last 14 years, Magnum Energy and Kyocera are the
only companies that have offered hassle free compensation for labor.
Magnum has established time for each repair whereas Kyocera pays for all
of our R&R time.
Fronius? Took me a year and many arguments, pleading, emails and phone
calls to get them to cough up payment for an inverter that _they
insisted_ I return to them. (BTW, this was the 3rd inverter swap) Then,
instead of mailing me a check, they issued a credit to Sunwize that only
applied to future Fronius purchases, something which I will never do
again. A boat load of crap later I got the credit applied to my account.
Larry Crutcher
Starlight Solar Power Systems
On 4/21/15 10:03 PM, frenergy wrote:
My recent experience with SMA was $150 for the warranty change out of
one of their string inverters. It was a significant hassle and took
months to receive a check. You have to know that they offer the $150,
If you don't ask, they won't offer it. Whereas Fronius almost insists
they pay you $250 for a warranty change out, easy and prompt. SMA
used to ship from Rocklin, CA, now you have to wait for it to come
from Colorado.
Anybody know Magnum's policy?
Bill
Feather River Solar Electric
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