William,
Maybe an easy fix for the more critical functions would be to have
another window (like on a computer, often) pop-up when, in this case, "drop"
is chosen that asks in more detail "Are you sure you wish to disable the
charging function of the generator?".. so they would know they are not
stopping the genny of stopping EQ or whatever.
There are a few screens on the Mate 3 that I am not sure what it is
they are trying to convey. For the same reason I can't stand being lost,
I'm the first one to ask for directions...same with the Mate, I keep the
user manual close by and use it often as there is a lot in there.
Homeowners are another matter.
Bill
Feather River Solar Electric
----- Original Message -----
From: "William Miller" <[email protected]>
To: "RE-wrenches" <[email protected]>
Sent: Saturday, July 11, 2015 12:30 PM
Subject: [RE-wrenches] Mate Drop and Charge Functions
Friends:
How many of you have customers who have accidentally engaged the "drop"
function or disabled all battery charge functions whilst simply trying to
stop a generator or EQ cycle? I have seen customers ruin battery banks by
mistaking these functions.
I think it is a big mistake to put these similar-appearing functions
together. The drop and charge functions really should be behind a password
or deleted altogether. Either function can be accomplished by opening the
correct circuit breaker.
I am engaged in a conversation with Outback strongly encouraging them to
fix this problem. More voices would help.
William Miller
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