Glad it’s not just me. My supplier jokes that I have bad TPM karma. 5 of the last 6 racks had major problems that shut my projects down until replacements could be made and sent. Snotty customer service too. It’s a bummer since I’ve been using their racks since their beginning.
Michael Morningstar > On Oct 6, 2015, at 2:59 PM, Howie Michaelson <ho...@suncatchervt.com> wrote: > > These have all been a long standing problem for us as well, getting regularly > worse!ut > > Howie > > On Tue, Oct 6, 2015 at 4:22 PM, Kirpal Khalsa <solarwo...@gmail.com > <mailto:solarwo...@gmail.com>> wrote: > Ray....We have had the same problems....But we didn't get offered the $50 for > our time and labor..... > We called and complained...it seemed on deaf ears..... > Also....They advertise pre -antiseized bolts on some of their racking....but > it is certainly not so with their top of pole racks.....Some times the gimble > bolts have anti seize and and sometimes not.....lack of consistency is a head > ache.... > We are exploring alternatives.. > > Sunny Regards, > Kirpal Khalsa > NABCEP Certified PV Installation Professional > Oregon Solarworks LLC > www.oregonsolarworks.com <http://www.oregonsolarworks.com/> > 541-218-0201 <tel:541-218-0201> m > 541-299-0402 <tel:541-299-0402> o > > On Tue, Oct 6, 2015 at 1:14 PM, Ray Walters <r...@solarray.com > <mailto:r...@solarray.com>> wrote: > Greetings All; > > I have used DP&W's top of pole racks for 20 years, but I've had my share of > trouble, too. > First the lead times are horrible, sometimes pushing 2 months. > Second, the cost is approaching the cost of the modules, especially for high > wind ratings. > Third, they just can't seem to wait till the paint is dry to pack the racks. > Several times I've had to sand and repaint the main strong back, because > foam, paper, or plastic wrap had stuck to the paint. > This last time was the worst, and I was offered $50 for my troubles and > embarrassment in front of the customer. > They said I should have shipped it back. How much sense does that make: > round trip freight shipping, and 2 more weeks lost? > Here's a page of the manual completely stuck in the paint: > > > Come on DP&W, you guys used to stand by your work. > -- > R.Ray Walters > CTO, Solarray, Inc > Nabcep Certified PV Installer, > Licensed Master Electrician > Solar Design Engineer > 303 505-8760 <tel:303%20505-8760> > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > <mailto:RE-wrenches@lists.re-wrenches.org> > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > <http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org> > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > <http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html> > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm <http://www.re-wrenches.org/etiquette.htm> > > Check out or update participant bios: > www.members.re-wrenches.org <http://www.members.re-wrenches.org/> > > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > <mailto:RE-wrenches@lists.re-wrenches.org> > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > <http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org> > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > <http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html> > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm <http://www.re-wrenches.org/etiquette.htm> > > Check out or update participant bios: > www.members.re-wrenches.org <http://www.members.re-wrenches.org/> > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > <mailto:RE-wrenches@lists.re-wrenches.org> > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > <http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org> > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > <http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html> > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm <http://www.re-wrenches.org/etiquette.htm> > > Check out or update participant bios: > www.members.re-wrenches.org <http://www.members.re-wrenches.org/>
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