We've taken delivery & installed several 4 or 6 panel top of pole mounts this year, and they have all been perfect condition. Our difference is we purchase them from a company based in Ontario, Canada that has rights to reproduce the product, not entirely sure myself how that works, but the quality has been good from our experience. Lead time could be better but seems around 1 month.
http://www.preformed.on.ca/ Kevin From: RE-wrenches [mailto:[email protected]] On Behalf Of Ray Walters Sent: October-06-15 1:15 PM To: RE-wrenches <[email protected]> Subject: [RE-wrenches] DPW Rack Problems Greetings All; I have used DP&W's top of pole racks for 20 years, but I've had my share of trouble, too. First the lead times are horrible, sometimes pushing 2 months. Second, the cost is approaching the cost of the modules, especially for high wind ratings. Third, they just can't seem to wait till the paint is dry to pack the racks. Several times I've had to sand and repaint the main strong back, because foam, paper, or plastic wrap had stuck to the paint. This last time was the worst, and I was offered $50 for my troubles and embarrassment in front of the customer. They said I should have shipped it back. How much sense does that make: round trip freight shipping, and 2 more weeks lost? Here's a page of the manual completely stuck in the paint: [cid:[email protected]] Come on DP&W, you guys used to stand by your work. -- R.Ray Walters CTO, Solarray, Inc Nabcep Certified PV Installer, Licensed Master Electrician Solar Design Engineer 303 505-8760
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