Thanks Michael for the communication conduit. While I appreciate DP&W's effort to address the issues raised, I don't feel their response really speaks to the issues - for us, these are long standing problems, although they appear to possibly be getting worse more recently.
More importantly, for me this is one of the most valuable aspects of this list - the power of the group to garner a manufacturer's attention in order to address a problem (think warranty replacement issues, or equipment failure rates) or make an improvement. For instance, if a ground mount racking manufacturer developed a functional, code compliant wire management system, I would expect to hear about it first on this list, get highly useful evaluations of the innovation, and then watch the sales of that system take off due to the "viral" nature of information shared on this list. If there are any racking manu reps that still read this list, perhaps they could take the ball and run with it. One can dream... Howie Howie Michaelson NABCEP Certified Solar PV Installer™ Catamount Solar Renewable Energy Systems Sales and Service VT Solar Electric Incentive Partner http://www.CatamountSolar.com 802-272-0004 On Oct 7, 2015 7:51 PM, "Michael Welch" <michael.we...@re-wrenches.org> wrote: > I have had off-list contact with DPW, and I've been asked to post the > following for them. If you have questions about my posting this on their > behalf, contact me off list. > > Thanks. > > Thank you for alerting us to the problems you recently encountered with > the paint used in our TPMs. It is our intent to respond to customers' > concerns to maintain your trust and support. We recently had a problem > when a supplier discontinued a paint we've used since the inception of our > TPM product line. After testing multiple formulations over the course of > several weeks we were able to source a silver paint comparable to the > original and now have that paint problem resolved. As to lead time issues > we are working with our distributor partners to move orders more quickly > through their internal processes. We extend our apologies for the > inconvenience this paint problem has caused. Please contact me personally > with any questions or concerns. I may be reached at > schumach...@directpower.com or at 505-889-3585. Steve Schumacher, DPW > Solar, National Sales Manager > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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