Good to "see" you, Daryl.
I, too was getting a runaround from Enphase and related this to the
owner with some 50+ micros. He took on the attack dog posture and got
results immediately. Sad that threats and abuse and long waits in phone
queue are necessary.
Bill Loesch
Solar 1 - Saint Louis Solar
314 631 1094
On 8/5/2016 8:38 AM, [email protected] wrote:
Just to renew this line of conversation, I have been waiting for several
call backs form Enphase, with no results, for the past three weeks. I also
have warranty claims that go back four months+ that have not been
fulfilled. I will not sell any more Enphase, at all, until they resolve
these communication and warranty issues.
Daryl DeJoy
NABCEP Certified PV Installer
Penobscot Solar Design
It seems like we are talking about inverter and module customer service
(good and bad) a lot lately.
Has anyone else noticed that Enphase seems to have stopped responding to
tickets submitted via their website? Hold times are unacceptable, so I
gave
up on that, but nobody gets back to you when you try to contact them via
their web form for weeks, even about an existing RMA or ticket, and they
no
longer let you update tickets by email. They are very helpful and
competent
if you get them on the phone, but who has time for that?!
I'm also waiting an unacceptable amount of time on a major module
manufacturer warranty claim right now. I'd love to see Home Power or
someone do a story on manufacturer responsiveness to dealers. Things are
generally going down hill it seems.
Jason Szumlanski
Florida Solar Design Group
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