Since I am having such a tough time even getting a call back, never mind
reimbursments, we have started very happily using SolarEdge with very
good
results so far. Communications, no problem, occasional tech support is
timely, we are seeing less than a 1% failure on optimizers. Ease and
safety of installation is excellent as well....and no, I don't work for
them :-)
Daryl
Wrenches
We have allot of enphase and ya sometimes it a little hard to get them
on
the line but we always do. I request the re-inbursments, l dont ever
see
them as they end up in the admin office. We have looked at and used a
few
other mico-inverters at customer request but they all seem to go out
of
business so we are sticking to enphase for better or worse.
Jerry
Sent via the Samsung Galaxy Sâ„¢ III, an AT&T 4G LTE smartphone
<div>-------- Original message --------</div><div>From: Wayne Irwin
<wa...@pureenergysolar.com> </div><div>Date:08/05/2016 6:58 AM
(GMT-10:00) </div><div>To: re-wrenches@lists.re-wrenches.org
</div><div>Subject: Re: [RE-wrenches] Enphase Support Non-Responsive
</div><div>
</div>Maybe just dumb luck, but we almost always have quick phone tech
support from Enphase and always get reimbursed.
Wayne Irwin
Pure Energy Solar
Sent from my mobile device
From: conr...@cape.com
Date: Fri, 5 Aug 2016 12:39:02 -0400
To: re-wrenches@lists.re-wrenches.org
Subject: Re: [RE-wrenches] Enphase Support Non-Responsive
Same thing going on here
Conrad
Cotuit Solar
Conrad Geyser, Principal
Cotuit Solar LLC
508-428-8442
On Fri, Aug 5, 2016 at 9:59 AM, gary easton <g...@arp-solar.com>
wrote:
just a worthless ticket but no action and certainly no timely
reimbursement if at all. I would never do business with this company
again.
On Fri, Aug 5, 2016 at 9:38 AM, <penobscotso...@midmaine.com> wrote:
Just to renew this line of conversation, I have been waiting for
several
call backs form Enphase, with no results, for the past three weeks. I
also
have warranty claims that go back four months+ that have not been
fulfilled. I will not sell any more Enphase, at all, until they
resolve
these communication and warranty issues.
Daryl DeJoy
NABCEP Certified PV Installer
Penobscot Solar Design
It seems like we are talking about inverter and module customer
service
(good and bad) a lot lately.
Has anyone else noticed that Enphase seems to have stopped responding
to
tickets submitted via their website? Hold times are unacceptable, so
I
gave
up on that, but nobody gets back to you when you try to contact them
via
their web form for weeks, even about an existing RMA or ticket, and
they
no
longer let you update tickets by email. They are very helpful and
competent
if you get them on the phone, but who has time for that?!
I'm also waiting an unacceptable amount of time on a major module
manufacturer warranty claim right now. I'd love to see Home Power or
someone do a story on manufacturer responsiveness to dealers. Things
are
generally going down hill it seems.
Jason Szumlanski
Florida Solar Design Group
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Appalachian Renewable Power
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www.arp-solar.com
“First they ignore you. Then they laugh at you. Then they fight
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Then you win.â€
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