Wrenches
We have allot of enphase and ya sometimes it a little hard to get them on the
line but we always do. I request the re-inbursments, l dont ever see them as
they end up in the admin office. We have looked at and used a few other
mico-inverters at customer request but they all seem to go out of business so
we are sticking to enphase for better or worse.
Jerry
Sent via the Samsung Galaxy S™ III, an AT&T 4G LTE smartphone
<div>-------- Original message --------</div><div>From: Wayne Irwin
<[email protected]> </div><div>Date:08/05/2016 6:58 AM (GMT-10:00)
</div><div>To: [email protected] </div><div>Subject: Re:
[RE-wrenches] Enphase Support Non-Responsive </div><div>
</div>Maybe just dumb luck, but we almost always have quick phone tech support
from Enphase and always get reimbursed.
Wayne Irwin
Pure Energy Solar
Sent from my mobile device
From: [email protected]
Date: Fri, 5 Aug 2016 12:39:02 -0400
To: [email protected]
Subject: Re: [RE-wrenches] Enphase Support Non-Responsive
Same thing going on here
Conrad
Cotuit Solar
Conrad Geyser, Principal
Cotuit Solar LLC
508-428-8442
On Fri, Aug 5, 2016 at 9:59 AM, gary easton <[email protected]> wrote:
just a worthless ticket but no action and certainly no timely reimbursement if
at all. I would never do business with this company again.
On Fri, Aug 5, 2016 at 9:38 AM, <[email protected]> wrote:
Just to renew this line of conversation, I have been waiting for several
call backs form Enphase, with no results, for the past three weeks. I also
have warranty claims that go back four months+ that have not been
fulfilled. I will not sell any more Enphase, at all, until they resolve
these communication and warranty issues.
Daryl DeJoy
NABCEP Certified PV Installer
Penobscot Solar Design
> It seems like we are talking about inverter and module customer service
> (good and bad) a lot lately.
>
> Has anyone else noticed that Enphase seems to have stopped responding to
> tickets submitted via their website? Hold times are unacceptable, so I
> gave
> up on that, but nobody gets back to you when you try to contact them via
> their web form for weeks, even about an existing RMA or ticket, and they
> no
> longer let you update tickets by email. They are very helpful and
> competent
> if you get them on the phone, but who has time for that?!
>
> I'm also waiting an unacceptable amount of time on a major module
> manufacturer warranty claim right now. I'd love to see Home Power or
> someone do a story on manufacturer responsiveness to dealers. Things are
> generally going down hill it seems.
>
> Jason Szumlanski
> Florida Solar Design Group
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Gary Easton
Appalachian Renewable Power
Stewart, Ohio 45778
NABCEP Certified Solar PV
T: 740-277-8498
www.arp-solar.com
“First they ignore you. Then they laugh at you. Then they fight you. Then you
win.”
~Ghandi
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