Jay,
I just had an FM80 fail in a FP1, less than a year old.
Called 6:30 AM and waited 20-30 minutes for help. I had checked voltage
in at the FM's terminals...good, disconnected from terminals and shorted
one string of 3 PVs (low light) and got the correct amps. Display was
on but would not wake up to charge. It was dead. Obviously dead!
The person who answered the phone asked some irrelevant
questions and wanted me to patch up 3 PVs and a battery to test it at my
shop. I waited and called back in a couple days hoping to get someone
else who would just send me an RMA...same person, insisting I test it
first. Thanks. Knowing it was dead, I took a new one off the shelf out
to the install and it worked fine. Called OB back, told them what I did
and they sent a new (refurb?) one that day with a return shipping label
for the dead one. The whole process took about three weeks...too long.
Bill
Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.
Taylorsville, CA 95983
530.284.7849
CA Lic 874049
www.frenergy.net
On 6/28/2017 8:03 AM, jay wrote:
Has anyone had issues with getting OB to do warranty returns in a timely
fashion?
I had a mate 3 DOA. I called OB and received a RMA last monday then nothing,
no email etc. I called last thursday and was told it was done wrong and would
have something right away, then nothing. I called tuesday ( yesterday) and
still nothing as to tracking/email etc.
Anyone else having these kinds of issues.
I do have to say that usually they are normal and timely.
But not this time.
jay
peltz power
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