Sandra Herrera @ SE is out of the office this week. I am sure she will
comment on this thread. For my clients in really remote places, they know
they have to have a second independent power system and 2nd genset. They
may not do it but they know from me telling them over and over....
Dave
Angelini Offgrid Solar
"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [1]
e-mail offgridso...@sti.net
[2]
text 209 813 0060
On Fri, 5 Apr 2019 14:10:18 -0600, Dan Fink wrote:
Ray; I agree with "life-threatening" though most big city installers would
laugh I'm afraid. Many older off-grid retirees need their oxygen
concentrators, CPAP machines, other medical equipment, satphones and
internet phones for check-ins with family. They are simply trying to live
their lives to the fullest. Around here in NOCO it's almost always elk,
deer and turkey hunting "cabins" (they range from very simple one-room to
full-service, with extra wine fridge). My personal best -- Magnum tech
support when I called from northern BC Canada. Had to hike a mile to get
clear satphone. Honda 3000i not working with the small Magnum
inverter/charger Explained problem, said "On satphone, I'm sitting here
until you call me back, this is $1 a minute, and I'm watching grizzly bears
on the trail below me." And got a callback from Magnum in 30 minutes.
Not a solution, but an immediate and effective workaround. We eventually
found the solution once I was back to normal phone service. Midnite Solar
has also been similarly responsive when I have to drive to the top of a
pass to have phone service, then drive back to the clients location, back
and forth. These little tech support things make a big impact way off the
grid, both for my bottom line and my client's well-being. AND, how I choose
which equipment I install.
Dan Fink Director of Solar
Education, Greendustrial Training LLC IREC Certified Instructor(tm) for: ~
PV Installation Professional ~ Small Wind Installer NABCEP PV Associate
Executive Director, Buckville Energy Consulting NABCEP Registered
Continuing Education Providers dan.f...@greendustrialtraining.com [3]
970-672-4342
On Fri, Apr 5, 2019 at 1:13 PM Ray wrote:
Over the
many years, this type of info is exactly what has made the Wrench list so
valuable. We get the real installer perspective on equipment, not just the
slick brochure.
Poor tech support is not just a gripe, it is a
potentially fatal problem for off grid clients going without power for
weeks waiting for you to fix it.
Ray Walters
Remote Solar
303 505-8760
--
Links:
------
[1] http://members.sti.net/offgridsolar/
[2]
mailto:offgridso...@sti.net
[3]
mailto:dan.f...@greendustrialtraining.com
[4] mailto:r...@solarray.com
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