Mac, Please verify you have the latest firmware on the Gateway. Also send me a screenshot of the about page, of the Gateway. Contact me directly, thanks
Sandra Herrera [email protected] From: RE-wrenches <[email protected]> On Behalf Of Mac Lewis Sent: Friday, January 31, 2020 6:10 AM To: RE-wrenches <[email protected]> Subject: [RE-wrenches] Conext Gateway Control [External email: Use caution with links and attachments] ________________________________ Hi Wrenches, I am working with Schneider on this but I haven't heard back in a few days so I thought I'd put it out to the list to see if anyone else has worked through this. We recently installed our first Conext Gateway in hopes of getting better monitoring and control through Insight 2 portal. We installed it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old. For some reason, we cannot make changes to the system via the portal. The monitoring is much better but the control isn't functional. When I make a parameter change, it asks for the username and password but then gives this error every time: [image.png] I verified that I am entering the Gateway admin username and the new password that I assigned. I can log into it locally, directly through the Access Pt functionality. Any suggestions? Schneider isn't responding and its a snow cat ride to get into the site. Thanks -- Mac Lewis "Yo solo sé que no sé nada." -Sócrates ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. ______________________________________________________________________
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