I really have not had any problems with support (monday thru friday they answer the phone) or the equipment. Sorry to not be very helpful. You can email me and I can attempt to help.
FYI I just changed the SCP button beep in the country of Ghana from Mariposa. Client wondered how that got turned on The gateway system and Insight2 work as advertised. I have heard similar problems over the years with Optics and I know you guys have also. Some folks should not have the need for this monitoring and if they do, they need to devote the time before they get clients involved. My humble opinion. FRIDAY ! Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ [1] e-mail [email protected] [2] text 209 813 0060 On Fri, 31 Jan 2020 12:16:09 -0700, Ray wrote: We inherited a Schneider system recently and have been attempting to add remote monitoring etc. I have an electrical engineer on my team with significant com experience. Our opinion to date: 1) The Schneider system is the most complicated, kludgy solution I've ever encountered with separate boxes and cables running amok everywhere: certainly an inelegant solution. 2) The Manuals do not fully cover all of the setup, so Wrench comments chastising others for contacting Schneider with basic questions covered in the manual are way off base. 3) Schneider tech support is some of the worst right now: we need field support when we are on site, instead, we get a call back a week later. Only SMA's lack of support for the Sunny Islands is worse. (they don't call back at all....) 4) When we do finally get a call back a week later, they can't answer any of our questions, and can't seem to forward us to anyone who can. My conclusion: The entire Schneider SCADA package is way over priced, thrown together, not fully integrated, over promised, released before it was ready, and comes with virtually no SCADA support for installation or trouble shooting after. At least I feel better knowing its not just us. Compare this to something like the Bluetooth enabled SOC monitoring that comes FREE with LiFe blue batteries, and it tells me Schneider needs to just hit _Delete _and start over. In the 21st century, we have smart phones with apps that connect automatically, equipment that is actually plug and play, and software that is so intuitive you don't need the manual, much less call anyone. As I've said going back to the Outback Mate days, offgrid solar SCADA is at least a decade behind the rest of the world. Ray Walters Remote Solar 303 505-8760 On 1/31/20 10:18 AM, Jeff Clearwater wrote: Hi Mac and Luke and Wrenches, I'm having the exact same issue. It hasn't been a pressing problem right away as I've been having access to the site but I was hoping my last visit where I added Users and Admins and Installers would fix it due to permissions levels. But in Admins and Installers I still get the same thing: "DEVICE NOT READY OR INVALID CREDENTIALS, PLEASE TRY AGAIN" And like Mac I can log in and make changes when I'm on site using the direct interface but not through InSight2.0. I've also checked numerous times that I'm using the correct Gateway credentials. Sandra? Thanks, Jeff Luke Christy wrote on 1/31/20 6:44 AM: Hi Mac, I have a very similar issue to yours with a customer's remote cabin and the need to be able to monitor and change settings remotely. I installed my first Gateway with a brand new Conext 4048 and an MPPT-150 controller and I'm having the exact same trouble and am getting the same error message. Before installation, I actually thought I had verified that I could make settings changes through the internet on a bench test using the admin password, etc, however, once the system was installed I haven't been able to get it to work despite verifying my passwords and making a long trip for a return visit to the site. Perhaps someone else has some insight? I'm glad to know that this may be a larger issue. -Luke Luke Christy NABCEP Certified PV Installation Professional On Jan 31, 2020, at 07:10, Mac Lewis [3] wrote: Hi Wrenches, I am working with Schneider on this but I haven't heard back in a few days so I thought I'd put it out to the list to see if anyone else has worked through this. We recently installed our first Conext Gateway in hopes of getting better monitoring and control through Insight 2 portal. We installed it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old. For some reason, we cannot make changes to the system via the portal. The monitoring is much better but the control isn't functional. When I make a parameter change, it asks for the username and password but then gives this error every time: I verified that I am entering the Gateway admin username and the new password that I assigned. I can log into it locally, directly through the Access Pt functionality. Any suggestions? Schneider isn't responding and its a snow cat ride to get into the site. Thanks -- Mac Lewis "Yo solo sé que no sé nada." -Sócrates _______________________________________________ List sponsored by Redwood Alliance List Address: [email protected] [4] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [5] List-Archive: http://www.mail-archive.com/[email protected]/maillist.html [6] List rules & etiquette: www.re-wrenches.org/etiquette.htm [7] Check out or update participant bios: www.members.re-wrenches.org [8] _______________________________________________ List sponsored by Redwood Alliance List Address: [email protected] [9] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [10] List-Archive: http://www.mail-archive.com/[email protected]/maillist.html [11] List rules font-size: inherit; padding: 0px; color: #505050;">413-559-9763 ~~~~~~~~~~~~~~~~~~~~~~~ _______________________________________________ List sponsored by Redwood Alliance List Address: [email protected] [16] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [17] List-Archive: http://www.mail-archive.com/[email protected]/maillist.html [18] List rules & etiquette: www.re-wrenches.org/etiquette.htm [19] Check out or update participant bios: www.members.re-wrenches.org [20] Links: ------ [1] http://members.sti.net/offgridsolar/ [2] mailto:[email protected] [3] mailto:[email protected] [4] mailto:[email protected] [5] http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [6] http://www.mail-archive.com/[email protected]/maillist.html [7] http://www.re-wrenches.org/etiquette.htm [8] http://www.members.re-wrenches.org [9] mailto:[email protected] [10] http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [11] http://www.mail-archive.com/[email protected]/maillist.html [12] http://www.re-wrenches.org/etiquette.htm [13] http://www.members.re-wrenches.org [14] https://www.linkedin.com/in/jeff-clearwater-0622a312/ [15] http://www.villagepowerdesign.com [16] mailto:[email protected] [17] http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [18] http://www.mail-archive.com/[email protected]/maillist.html [19] http://www.re-wrenches.org/etiquette.htm [20] http://www.members.re-wrenches.org
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