Hi Mac, I have a very similar issue to yours with a customer’s remote cabin and the need to be able to monitor and change settings remotely. I installed my first Gateway with a brand new Conext 4048 and an MPPT-150 controller and I’m having the exact same trouble and am getting the same error message. Before installation, I actually thought I had verified that I could make settings changes through the internet on a bench test using the admin password, etc, however, once the system was installed I haven’t been able to get it to work despite verifying my passwords and making a long trip for a return visit to the site.
Perhaps someone else has some insight? I’m glad to know that this may be a larger issue. -Luke Luke Christy NABCEP Certified PV Installation Professional > On Jan 31, 2020, at 07:10, Mac Lewis <maclew...@gmail.com> wrote: > > > Hi Wrenches, > > I am working with Schneider on this but I haven't heard back in a few days so > I thought I'd put it out to the list to see if anyone else has worked through > this. > > We recently installed our first Conext Gateway in hopes of getting better > monitoring and control through Insight 2 portal. We installed it on an XW > 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old. > > For some reason, we cannot make changes to the system via the portal. The > monitoring is much better but the control isn't functional. When I make a > parameter change, it asks for the username and password but then gives this > error every time: > <image.png> > > > I verified that I am entering the Gateway admin username and the new password > that I assigned. I can log into it locally, directly through the Access Pt > functionality. > > Any suggestions? Schneider isn't responding and its a snow cat ride to get > into the site. > > Thanks > > > > -- > > > > Mac Lewis > > "Yo solo sé que no sé nada." -Sócrates > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org >
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