Hi All, I’ve got a question about how many folks are having issues with sol-ark products?
the reason i ask is that i’ve got a friend, a good competent installer ( well versed in OB, Schneider, magnum) who’s had continuing nightmares with them. he’s got 2 systems each on is a stacked pair of 12kw units, both offgrid. each system was designed by sol-ark, meaning the design was approved by them for the loads/solar etc. He’s been through 7 MCU swaps. He’s been through a field call required because the over the air firmware update caused the inverters to go into 50hz and for some reason that isn’t fixable via the web. He had an inverter that didn’t work correctly out of the box. They charged him $2500 deposit for a replacement. Then they charged him $1500 to fix the inverter he sent back under warranty. Thats right $1500 to fix a warranty which they agreed was a warranty issue. Hes not going to pay but this $1500 has been going on a while. The inverter they sent to replace the broken one had a older MCU firmware so wouldn’t stack and it took tech support way to long to figure that out then they had to send him a new MCU…... And the list goes on. But Im asking, is this poor guy just an anomaly or will anyone else chime in about issues?, Because at this point I have no desire to install one given his experiences Jay _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
