Hi Jay, Generally, Sol-Ark has been very good to work with for us. We've done about a dozen of them. We did have an MCU swap for a parallel stacking glitch. I could tell it was a known issue because the diagnosis was remote, took about 10 seconds and the shipping was about 2 days and has fixed the issue.
My only gripe with Sol-Ark is the general weirdness of the generator integration. Not really much you can do to adjust or optimize, so this could be better. I suspect they will get this better over time. I would also like them to work to add a little timing bubble as parameters are getting updated. I think its confusing when you can't tell if a parameter "stuck" or not. A little visual feedback would be great. Overall, very good to work with as a company, but Im still getting used to their tech. On Thu, Sep 29, 2022 at 8:36 AM MDElectricSolar via RE-wrenches < [email protected]> wrote: > I’ve installed over 30 of them, not a single issue, tech support has been > great! > > Michael D Nelson > MD Electric & Solar, Inc. > 707-684-0064 mobile > 707-884-1862 office > www.mdelectricsolar.com > www.facebook.com/mdelectricandsolar > > > > On Sep 29, 2022, at 7:01 AM, jay via RE-wrenches < > [email protected]> wrote: > > > > Hi All, > > > > I’ve got a question about how many folks are having issues with sol-ark > products? > > > > the reason i ask is that i’ve got a friend, a good competent installer ( > well versed in OB, Schneider, magnum) who’s had continuing nightmares with > them. > > > > he’s got 2 systems each on is a stacked pair of 12kw units, both offgrid. > > > > each system was designed by sol-ark, meaning the design was approved by > them for the loads/solar etc. > > > > He’s been through 7 MCU swaps. > > He’s been through a field call required because the over the air > firmware update caused the inverters to go into 50hz and for some reason > that isn’t fixable via the web. > > He had an inverter that didn’t work correctly out of the box. They > charged him $2500 deposit for a replacement. > > > > Then they charged him $1500 to fix the inverter he sent back under > warranty. Thats right $1500 to fix a warranty which they agreed was a > warranty issue. > > Hes not going to pay but this $1500 has been going on a while. > > > > The inverter they sent to replace the broken one had a older MCU > firmware so wouldn’t stack and it took tech support way to long to figure > that out then they had to send him a new MCU…... > > > > And the list goes on. > > > > But Im asking, is this poor guy just an anomaly or will anyone else > chime in about issues?, > > > > Because at this point I have no desire to install one given his > experiences > > > > Jay > > _______________________________________________ > > List sponsored by Redwood Alliance > > > > Pay optional member dues here: http://re-wrenches.org > > > > List Address: [email protected] > > > > Change listserver email address & settings: > > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > > > There are two list archives for searching. When one doesn't work, try > the other: > > https://www.mail-archive.com/[email protected]/ > > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > > > List rules & etiquette: > > http://www.re-wrenches.org/etiquette.htm > > > > Check out or update participant bios: > > http://www.members.re-wrenches.org > > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > -- Mac Lewis *"Yo solo sé que no sé nada." -Sócrates*
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