I’ve installed over 30 of them, not a single issue, tech support has been great!
Michael D Nelson MD Electric & Solar, Inc. 707-684-0064 mobile 707-884-1862 office www.mdelectricsolar.com www.facebook.com/mdelectricandsolar > On Sep 29, 2022, at 7:01 AM, jay via RE-wrenches > <[email protected]> wrote: > > Hi All, > > I’ve got a question about how many folks are having issues with sol-ark > products? > > the reason i ask is that i’ve got a friend, a good competent installer ( well > versed in OB, Schneider, magnum) who’s had continuing nightmares with them. > > he’s got 2 systems each on is a stacked pair of 12kw units, both offgrid. > > each system was designed by sol-ark, meaning the design was approved by them > for the loads/solar etc. > > He’s been through 7 MCU swaps. > He’s been through a field call required because the over the air firmware > update caused the inverters to go into 50hz and for some reason that isn’t > fixable via the web. > He had an inverter that didn’t work correctly out of the box. They charged > him $2500 deposit for a replacement. > > Then they charged him $1500 to fix the inverter he sent back under warranty. > Thats right $1500 to fix a warranty which they agreed was a warranty issue. > Hes not going to pay but this $1500 has been going on a while. > > The inverter they sent to replace the broken one had a older MCU firmware so > wouldn’t stack and it took tech support way to long to figure that out then > they had to send him a new MCU…... > > And the list goes on. > > But Im asking, is this poor guy just an anomaly or will anyone else chime in > about issues?, > > Because at this point I have no desire to install one given his experiences > > Jay > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
