I agree with you William
While there could be all sorts of valid reasons for the downtime.
What’s not acceptable is the lack of communication and notification that it was going to happen or had happened.
If they do have new owners they are not starting well.
Jay
On May 18, 2024, at 9:42 PM, William Miller via RE-wrenches <[email protected]> wrote:
Friends: I am sure you are all acutely aware, but this is not a trivial matter. We depend on Optics for alerts and trouble shooting. We rely on Optics for the history it records to analyze trends and evaluate production and consumption. I doubt the data lost will back-fill. I sell Outback based in great part on the Optics interface. For this system to be down for days at a time is not a good sign at all. I will be lighting up the phone lines on Monday to find out what happened and to emphasize this cannot become a pattern. William Miller Solar 17395 Oak Road, Atascadero, CA 93422 805-438-5600 www.millersolar.com CA Lic. 773985 From: RE-wrenches [mailto:[email protected]] On Behalf Of Lou Russo via RE-wrenches
Sent: Saturday, May 18, 2024 11:50 AM
To: RE-wrenches
Cc: Lou Russo
Subject: Re: [RE-wrenches] Optics All my sites are currently down. Not related but I tried to call tech support yesterday during business hours and got message saying thank you for calling Outback Sales leave a message. I do hope they are just in transition but I got a bad feeling about this. I hope I am wrong. Has anyone heard for sure who bought them? I know they were bought from talking to tech support but that is all I know and the Internet has 0 info on a recent sale.
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