Hi all, I need to replace a Discover rack-mounted battery under warranty. When I started the RMA process, I was told I'd have to pay shipping costs for the replacement battery, which I found appalling. That, of course, is on top of the fact that they will not pay any cost for my labor or for the disposal of the battery. I'm in a rural area, so disposal is difficult. If anyone knows of a place to dispose of lithium batteries in Denver, please let me know. I can haul it up with me next time I go!
I'm not as surprised that Discover is not paying for my labor. though that sucks. It's a fight to get Solaredge to pay for my labor for inverter replacements and I've never been reimbursed for module replacement. But the shipping really surprised me. I've never had to pay shipping for an RMA before. So I'm wondering what costs y'all are having to absorb when RMA-ing equipment these days? A guy at Discover told me that Sol Ark was now charging shipping for replacement products? It feels very bad to have to pass these costs onto the consumer when the equipment they purchased fails, so I guess these are costs I'm going to have to build into the initial install going forward. Thoughts? Laura Conchelos Sandhill Solar LLC Monte Vista CO
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