Yes Please!!! A Good, Bad and Ugly list On Thu, Feb 26, 2026 at 11:41 AM Ray Walters via RE-wrenches < [email protected]> wrote:
> Hi Laura; > > You didn't state how old the batteries were. If its an "out of the box" > problem, then I don't even consider that a warranty issue. The company > has an initial obligation to sell you a functioning product, not a big > hunk of junk. That's part of the initial sale; you bought a battery, > you should get a battery. Speaking of Rolls, that's why I quit selling > their batteries; they sent me a battery that was wired internally > backwards, so it had no voltage. This was a simple quality control > issue they should have caught at the factory, but instead they insisted > on charging a serious freight charge to correct it. Never sold their > series 5000 stuff again (sorry Steve) so they might have controlled > costs, but they lost about a train load worth of sales with me over the > years, so I think their internal business calculus was flawed. > > I went on to sell HUP batteries (now gone, RIP) and they had what I > thought was a very fair warranty policy. For the first year they paid > parts, labor, and freight. For years 2 through 7, they gave full > credit, but the dealer paid freight and labor, and years 8 through 10 > were prorated, so you got a little credit, but definitely were going to > be paying some. Overall, we rarely used the warranty, but it was fair. > I also recently had a minor issue with Midnite, and they sent a new unit > out, at their cost, and I put the old unit in the box and sent it back > to them. Magnum used to be that way too, for "out of the box" or DOA > products. > > The other issue, is that you quickly quit selling products you have > trouble with. I'm considering posting a Good, Bad, and the Ugly list of > my experiences with all manus..... > > Ray Walters > Remote Solar > > > On 2/26/2026 8:59 AM, Laura Conchelos via RE-wrenches wrote: > > Hi all, > > I need to replace a Discover rack-mounted battery under warranty. When > > I started the RMA process, I was told I'd have to pay shipping costs > > for the replacement battery, which I found appalling. That, of course, > > is on top of the fact that they will not pay any cost for my labor or > > for the disposal of the battery. I'm in a rural area, so disposal is > > difficult. If anyone knows of a place to dispose of lithium batteries > > in Denver, please let me know. I can haul it up with me next time I go! > > > > I'm not as surprised that Discover is not paying for my labor. though > > that sucks. It's a fight to get Solaredge to pay for my labor for > > inverter replacements and I've never been reimbursed for > > module replacement. But the shipping really surprised me. I've never > > had to pay shipping for an RMA before. > > > > So I'm wondering what costs y'all are having to absorb when RMA-ing > > equipment these days? A guy at Discover told me that Sol Ark was now > > charging shipping for replacement products? > > > > It feels very bad to have to pass these costs onto the consumer when > > the equipment they purchased fails, so I guess these are costs I'm > > going to have to build into the initial install going forward. Thoughts? > > > > Laura Conchelos > > Sandhill Solar LLC > > Monte Vista CO > > > > > > _______________________________________________ > > List sponsored by Redwood Alliance > > > > Pay optional member dues here: http://re-wrenches.org > > > > List Address: [email protected] > > > > Change listserver email address & settings: > > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > > > There are two list archives for searching. When one doesn't work, try > the other: > > https://www.mail-archive.com/[email protected]/ > > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > > > List rules & etiquette: > > http://www.re-wrenches.org/etiquette.htm > > > > Check out or update participant bios: > > http://www.members.re-wrenches.org > > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > -- Michael Morningstar Morningstar Electric Inc PO Box 1494 Mount Shasta, CA 96067 530-921-0560 CSLB 1116835 [email protected]
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