That is just not acceptable, full stop. First off it should be a new unit as it’s just 1 month old. Does beg the question like with the lithium battery of a few days ago, when is the warranty replacement a new unit and at what point in the warranty does it change to a refurbished one?
2nd this gets back to poor design that the bottom isn’t replaceable without rebuilding the whole unit. 3 no they don’t care and it’s why I’ve never sold them. 4 a solution would be to have pieces of metal, same thickness, coating etc that just screw onto the sides, back, bottom. Then repunch the holes where you want and it looks like new. I mean how hard is that? Sorry and good luck I will say that eg4 has been great with the only inverter they couldn’t identify the issue they sent out at their expense a new unit and prepaid return shipping. Jay > On Feb 27, 2026, at 3:21 PM, scot.arey--- via RE-wrenches > <[email protected]> wrote: > > > COMPLETELY BLOWN AWAY. > > So I get my RMA Solar-Ark 15 warranty replacement and take it out of box at > customer site and the front knockouts all taken out. > > Call tech support and the tier-1 can't help: "It's a refurbished unit." OK, > but I should expect that there is new case so I can set my holes for conduit > where they need to be from original installation. > > "I'll get you my supervisor." > > Supervisor George calls back, tells me he used to work in the field like me, > and then says, "Do you expect us to ship you a new inverter?" Well, as this > 15KW lasted one month it should have been an option but at very least I need > an inverter enclosure with no knockouts punched else my existing gutter > conduit will not work." > > "George - you told me you used to work in the field, what would you do if you > go this from a manufacturer as a warranty replacement?" He tells me it seems > like the gutter box replacement to fit the KO holes is my only option. > > Sol-Ark, I used to really love this product but when things get this tight > and you're sloughing off refurbed units with KO holes and telling me to not > only pay S/H in both directions but the materiel and labor for a new gutter > box layout, we have real problems. > > Where is the Google Form to fill out on the Good/Bad/Ugly? Sol-Ark: you guys > reading this forum? > > Howard "Scot" Arey > Owner, Solar CenTex > > NABCEP PV Installation Professional > TECL 29755 > 254-300-1228 > <Outlook-hus3pbc5.png> > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org >
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