I think you understand, but I'd like to clarify just in case. I'm not
talking about charging money for support requests, I'm talking about
only providing support to customers who have paid.
I'm think I'm going with my gut here and simply leaving the channel
open. Thanks for the thoughts everybody.
--
Thom McGrath
The ZAZ Studios
<http://www.thezaz.com/> AIM: thezazstudios
On Feb 19, 2006, at 5:05 AM, Thomas Tempelmann wrote:
Of course, in a professional business model, you'll have to include
the support costs into your product's price. Do never get the idea to
charge your customers for helping them with what you sold them. If
they need help, you've usually have done something wrong and it's up
to you to deal with it. Even if it's a "RTFM" issue, it's still you
who failed to make that manual obsolete. :)
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